Grace Cups & Things

At Grace Bookstore we are committed to providing high-quality products and ensuring customer satisfaction. Please review our refund policy below for items such as books, cups, tote bags, Walmart, t-shirts, and dresses.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• The product is defective, damaged, or has a manufacturing fault upon arrival.
• The product received is incorrect (e.g., wrong size, design, or item).
• The customer requests a return within 30 days of receiving the product.

2. Non-Refundable Items

We cannot accept refunds for:

• Personalized or customized items (e.g., customized tote bags or T-shirts).
• Items marked as "Final Sale."
• Products that have been used, worn, or washed.
• Items returned after the 30-day refund period.

3. Refund Process

To initiate a refund, follow these steps:

• Contact Us: Send an email to [Your Email Address] with your order number, a description of the issue, and photos of the item if it’s defective or incorrect.
• Approval: Our team will review your request within 3–5 business days and provide further instructions if your refund is approved.
• Return the Item: If requested, ship the item back to us in its original packaging. The customer is responsible for return shipping costs unless the item is defective or incorrect.
• Refund Issuance: Once the item is received and inspected, we will process your refund. Refunds will be credited to the original payment method within 7–10 business days.

4. Exchanges

If you'd like to exchange an item, please contact us at [Your Email Address]. Exchanges are subject to stock availability. If the desired item is unavailable, a refund will be issued.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

• Check with your bank or credit card provider.
• Contact us at [Your Email Address] for assistance.

6. Shipping Costs

• Shipping costs are non-refundable unless the item is defective or incorrect.
• Customers are responsible for return shipping costs unless otherwise stated.

7. Contact Us

If you have any questions about our refund policy, please don’t hesitate to reach out at [Your Email Address] or call us at [Your Phone Number]. We’re here to help!

 

Refund and Return Policy for Shipping

• Books are non-refundable unless they arrive damaged in transit. For damaged books, please follow the instructions under "Damaged or Lost Shipments."
• For other items (e.g., tote bags, t-shirts, mugs), please refer to our Refund Policy for details on returns and exchanges.

International Shipping

• Customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country.
• Delivery times for international shipments may vary and are subject to customs clearance processes.

Damaged or Lost Shipments Policy

AtGrace Bookstore, we take great care in ensuring your orders are packaged securely and shipped promptly. However, we understand that unforeseen circumstances can occur during transit. Please review our policy below for handling damaged or lost shipments.

Damaged Shipments

If your order arrives damaged, we sincerely apologize for the inconvenience. To resolve this issue, please follow these steps:

Notify Us Immediately: Contact us at [Your Contact Email] within 7 days of receiving your damaged item.

Provide Documentation:

• Include your order number and a brief description of the damage.
• Attach clear photos of the damaged item(s) and the packaging.

Resolution Options:

• Once we verify the damage, we will offer you a replacement for the damaged item at no additional cost.
• If a replacement is not available, you may choose a full refund for the item or store credit.

Please note: Books are non-refundable unless damaged during transit. Damaged books qualify for replacement or refund only when the above steps are followed.

Lost Shipments

If your order does not arrive within the expected delivery timeframe, please follow these steps:

Check Tracking Information: Refer to the tracking details provided in your shipping confirmation email to confirm the shipment’s status.

Contact Us: If your package is marked as delivered but you have not received it, contact us at info@gracebookstore.com within 14 days of the expected delivery date.

Resolution Process:

• We will work with the shipping carrier to investigate the issue.
• If the package is confirmed as lost, we will offer you a replacement for the item or a full refund.

Important Notes

• We are not responsible for packages marked as "delivered" by the shipping carrier but not received by the customer. For these cases, we recommend checking with neighbors, building management, or your local post office.
• If you provided an incorrect shipping address, we cannot guarantee replacement or refund. Please double-check your shipping information during checkout.